Refund policy

At Zelloria, your satisfaction comes first. If an item isn't quite right, we'll do everything we can to make it easy to resolve.

30-Day Returns

You have 30 days from the date you receive your order to request a return. The item simply needs to come back to us in its original condition — unused, with tags and original packaging.

Three Simple Steps

1. Email us at info@beeold-store.com with your order number
2. We'll reply within 48 hours with return instructions
3. Once your package arrives, we process your refund

Refunds

After we receive and inspect your return, your refund is issued to your original payment method within 10 business days. You'll receive a confirmation email as soon as it's on its way.

Damaged Items or Our Mistake

It happens, and we take full responsibility. Send us a photo of the item and we'll arrange an exchange or refund at our expense — no questions asked.

Exchanges

For the fastest exchange, we recommend placing a new order and returning the original item. That way, your new piece arrives without delay.

Good to Know

Return shipping costs are the customer's responsibility, except when there's a defect or an error on our part. Some items — such as personalized products and gift cards — cannot be returned.

Questions?

Our team is here for you at info@beeold-store.com. Every message gets a thoughtful reply.